The Cooperative Alliance for Regional Transportation (CART) is a curb-to-curb transportation system serving the towns of Chester, Danville, Derry, Hampstead, Londonderry, Plaistow, Salem, Sandown and Windham.

CART is designed to: 1) coordinate the efforts of a range of existing agencies providing van service to senior citizens, individuals with disabilities, and others in need of transportation in the region; and 2) expand the level of service available by accessing federal transit funds available to the region which have not been tapped previously. CART is structured as a regional brokerage system intended to improve the efficiency of existing transportation services by centralizing scheduling and dispatching of vehicles.

Who provides service for CART?

CART works with multiple agencies in the nine-town Greater Derry-Salem region to coordinate scheduling and dispatching of rides, pool resources to be more efficient, and access federal transportation funds. The vans you see on the road will display the CART logo, and also often the logo of one of the agencies that is part of CART.

Who can use CART ?

CART is a shared-ride service that is available to any resident of the nine service towns including seniors and others in the community who need transportation. Wheelchair lift-equipped vehicles are available to accommodate the needs of individuals with disabilities.

There are a variety of times when a ride with CART can be helpful. CART service is available for medical appointments, shopping trips, visits with friends or family, or any number of other reasons when you need a convenient, safe ride.

CART goes to any destinations within our nine town service area that includes Chester, Danville, Derry, Hampstead, Londonderry, Plaistow, Salem, Sandown and Windham.

CART also provides rides to seven out-of-region medical facilities on the following days of the week:

Mondays - Pentucket Medical Center & Merrimack Valley Hospital in Haverhill, MA

Tuesdays & Thursdays - Catholic Medical Center, Elliot Hospital, and Dartmouth Hitchcock Medical Center in Manchester, NH

Fridays - Holy Family Hospital in Methuen, MA; and Lawrence General Hospital in Lawrence, MA

When can I use CART?

CART service operates Monday through Friday from 8:00 a.m. to 5:00 p.m. Service is not available on weekends or holidays.

The base fare for CART service is $2 per one-way ride which can be paid in advance or when boarding the CART vehicle. Riders must have exact fare. A 10-ride pass is $20, and a 5-ride pass is $10. These can be purchased from CART. Call for additional information on CART ride cards. For riders meeting certain income limitations, free ride passes are available. Call to see if you qualify.

To make a reservation with CART, please call during regular business hours at  434-3569. This is a shared-ride service intended to accommodate as many riders as conveniently and efficiently as possible, so we must request reservations be made several days in advance. Rides may be reserved no more than fourteen (14) days in advance. An exception to this will be for people who need to schedule multiple trips for medical purposes, such as chemotherapy, rehabilitation programs, or dialysis. These trips may be scheduled up to two (2) months in advance by a doctor or caseworker on behalf of the rider.

If a preferred time is not available due to rider volume, we will make every effort to work with you to schedule a suitable alternative. Short notice reservations will be accommodated when possible.

We ask riders be ready at least 15 minutes prior to scheduled pickup time. Weather, road and traffic conditions may result in the vehicle arriving 15 minutes earlier or later than scheduled. Upon arriving at your pickup location, the driver is permitted to wait no longer than 5 minutes for you to board the vehicle.

To cancel a reservation, please call during regular business hours at least 24 hours in advance of your scheduled time. To cancel a ride scheduled for a Monday, please call the preceding Friday or leave a message with our voicemail over the weekend.

CART wants to make it’s service friendly, convenient and comfortable for all of our customers. To help us, please keep in mind:

No Shows: are disruptive to timely service when a CART vehicle arrives at a scheduled pickup and the rider is not ready or does not take the trip.

Late Cancellation: when a passenger fails to provide at least 24-hour notice of a cancellation, it not only disrupts service, but may prevent CART from being able to accommodate another customer’s request in as timely a manner as possible.

Incorrect Address: service is disrupted when a passenger gives the Call Center an incorrect pickup or drop off address or fails to give notice of a change in address.

Repeated No Show, Late Cancellation or Incorrect Address infractions could result in loss of riding privileges.

• All passengers are required to wear seatbelts.

• All wheelchairs and passengers must be properly secured at all times. Passengers that are not properly secured will not be transported.

• Unsafe, discourteous or destructive behavior will not be tolerated and could result in immediate expulsion from the vehicle.

• Eating, drinking, smoking or playing of loud music is not allowed. The use of iPods or other personal electronics that do not interfere with the comfort of other riders is allowed.

• Tipping of drivers is not permitted.

To Reserve a Ride with CART Call

(603) 434-3569

P.O. Box 1466, Derry, NH 03038

www.cart-rides.org